Privacy Policy

Last updated: August 6, 2026

Kokua Media Group ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to kokuamediagroup.com and the services we provide.

Information We Collect

We collect information you give us directly, including:

  • Name, email address, phone number, and business name when you contact us, request a quote, book a consultation, or use our chat widget
  • Messages and correspondence you send us
  • Billing information if you become a client

We also automatically collect basic technical information such as IP address, browser type, pages visited, and referring URL, through standard web analytics.

How We Use Your Information

  • To respond to your inquiries and provide the services you request
  • To send appointment confirmations, reminders, and service-related updates
  • To send marketing communications, where you have given consent
  • To improve our website and services
  • To meet legal and regulatory obligations

SMS and Text Messaging

We do not sell, rent, lease, or share your phone number or SMS consent with any third party for marketing purposes. Phone numbers collected for SMS are used solely by Kokua Media Group to communicate with you, and are never shared with any other company for that company's own marketing.

If you opt in to receive text messages from us, the following applies:

  • Message frequency varies based on your interaction with us.
  • Message and data rates may apply.
  • Reply STOP at any time to unsubscribe. Reply HELP for assistance.
  • Consent to receive text messages is not a condition of any purchase.
  • Carriers are not liable for delayed or undelivered messages.

We share phone numbers with our messaging service providers only to the extent required to deliver the messages you have asked to receive. Those providers are contractually prohibited from using your information for their own purposes.

Cookies

We use cookies and similar technologies to operate the site and understand how it is used. Most browsers let you refuse or delete cookies. Disabling them may affect how parts of the site function.

How We Share Information

We do not sell your personal information. We share it only:

  • With service providers who help us operate our business, such as hosting, email, CRM, and messaging platforms, under confidentiality obligations
  • When required by law, subpoena, or to protect our legal rights
  • In connection with a merger, acquisition, or sale of assets, in which case we will notify you

Data Retention

We keep your information for as long as needed to provide our services and meet legal obligations. You may request deletion at any time.

Your Choices

  • Unsubscribe from marketing email using the link in any message
  • Reply STOP to any text message to stop SMS
  • Request access to, correction of, or deletion of your personal information by emailing us

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to anyone under 18, and we do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. Changes take effect when posted, and the "last updated" date above will reflect the revision.

Contact Us

Kokua Media Group
3024 Kamakini St
Honolulu, HI 96816
Email: [email protected]
Phone: (808) 808-1798